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GROW

Learners and access

Learner Charter

What learners can expect from GROW, and what GROW expects from learners.

We believe learning works best when everyone feels welcome, respected and supported.

This Learner Charter sets out what you can expect from GROW and what we ask of you in return. It applies to anyone taking part in a GROW learning programme, including courses, certification programmes, accreditation programmes, coaching and community activities.

What You Can Expect from GROW

As a GROW learner, you can expect us to:

  • Treat you fairly, respectfully and professionally
  • Provide a high-quality learning experience
  • Create a welcoming and inclusive learning environment
  • Provide clear information about your programme and progress
  • Offer appropriate support throughout your learning journey
  • Make reasonable adjustments where required
  • Listen to feedback, suggestions and concerns
  • Respond to enquiries in a timely and helpful manner
  • Protect your personal information and privacy
  • Continually improve our programmes and learning materials

What We Ask of You

To help create a positive learning experience for everyone, we ask that you:

  • Treat other learners, coaches, Licensed Providers and GROW team members with courtesy and respect
  • Respect different experiences, backgrounds and viewpoints
  • Help create a safe, inclusive and supportive learning environment
  • Engage with the learning materials and activities
  • Complete assessments and programme requirements where applicable
  • Take responsibility for your own learning and progress
  • Let us know about any support needs or reasonable adjustments as early as possible
  • Follow any programme, community or assessment guidelines that apply to your course
  • Raise any concerns in a constructive and respectful way

Feedback and Concerns

We welcome feedback and are always looking for ways to improve.

If something isn't working well, please let us know. We will listen to your concerns and do our best to resolve issues fairly and promptly.

If you wish to make a formal complaint, please refer to our Complaints Policy or contact support@growformula.org.

Our Shared Commitment

By working together with honesty, respect and a willingness to learn, we can create a positive and rewarding experience for everyone involved in GROW.

This policy should be read alongside the following policies:

  • Accessibility and Reasonable Adjustments Policy
  • Complaints Policy
  • Data Protection Policy
  • Equality, Diversity and Inclusion Policy
  • Malpractice and Misconduct Policy
  • Safeguarding Policy
All policies

Related policies